mk77 FAQ — Frequently Asked Questions

Android users: open mk77.fit in Chrome, tap the menu, and select "Add to Home screen". iPhone users: open the site in Safari, tap the share icon, and choose "Add to Home Screen". Once done, an icon will appear on your Home Screen just like an app — tap it to get in instantly.

If a spin or bet was already placed when the connection dropped, the result is recorded on the server — so when you reconnect you will see the outcome. For live games, reconnect your session and check in — your remaining balance and winnings should be unchanged. If you want to verify a transaction or result, contact us via Live Chat.

mk77 works well on phones and tablets running Android 8.0 or above and iOS 13 or above. No separate app download is needed — just open mk77.fit in your browser and it will display in a full-screen responsive layout on your phone. With a stable WiFi or 4G/LTE connection, gameplay runs smoothly.

Games, deposits and withdrawals, and claiming bonuses are all available on the phone browser with no difference. The responsive design fits any screen size, so slot reels and live dealer tables display more neatly. Because game graphics can use more data over time, we recommend playing over WiFi.

A full browser cache or accumulated cookies can slow loading. On Chrome, go to Settings → Privacy and Security → Clear browsing data and clear Cached images and files. On Safari, go to Settings → Safari → Clear History and Website Data. Then reopen mk77.fit. If the problem continues, contact us via Live Chat.

Pending means the request has been received and saved on the server but has not finished processing yet. mk77's normal withdrawal time is 15 minutes to 2 hours. If that time has passed, take your account details and the request ID and check with us via Live Chat.

No. All deposits and withdrawals at mk77 must be made through a KBZPay, Wave Money, AYA Pay, CB Pay, or bank account registered in your own name. Depositing from a third party's wallet and withdrawing to your own is not approved, so please link only your own payment method when registering.

mk77's withdrawal time is normally 15 minutes to 2 hours. You can use five payment methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer — and the minimum withdrawal amount is 20,000 Ks. During peak times it may take a little longer, but if it exceeds 2 hours, contact support to check.

You must complete the wagering requirement before withdrawing bonus funds. For example — if you received a 20,000 Ks bonus, you cannot request a withdrawal of bonus winnings until you have placed bets totalling more than 20,000 Ks × 15 = 300,000 Ks. To request a withdrawal, go to My Account → Withdrawal and check your available balance — if wagering is not complete, the amount will not be shown and you will see a locked icon.

Have your account username or registered phone number ready so it can be matched against server records. For deposit or withdrawal issues, keep the transaction ID, amount, and a KBZPay / Wave Money screenshot on hand. For game issues, note the game name and round ID. Providing these details will allow us to help you faster.

You can contact us in Burmese. The mk77 support team is fluent in Burmese, so players can describe their issue in Burmese and receive a clear answer. You can also ask in English, but responses in Burmese tend to be faster and clearer.

Yes. mk77 support is open 7 days a week, 24 hours a day, and a Live Chat agent is available at any time of night or during Myanmar Standard Time (MMT, UTC+6:30). No appointment needed — just open the chat from the website and you'll be connected instantly.

mk77 has two contact channels — (1) 24/7 Live Chat on the website, which is the best option for instant contact. (2) Email — [email protected] — for detailed questions that are not urgent. Support is only provided through these two channels. Please note that Telegram, Viber, Messenger, and phone numbers are not used as support channels.

Send your account username, registered phone number, the date and time the issue occurred (in Myanmar Standard Time), and a clear description of the problem. Attaching screenshots will help speed things up. Send to [email protected] — the address does not change.

Live Dealer games feature a real human dealer streaming from a studio in real time — not computer-generated graphics. You can watch the dealer deal cards and spin wheels live on your screen for games like Baccarat, Roulette, Dragon Tiger, and Sic Bo, place bets, and even chat with the dealer. It gives you a more authentic casino experience.

Yes — each game and each table has a set minimum and maximum bet limit. You can see the limits when you open a table, so you can pick one that suits your budget. The lobby includes a filter feature so you can separate high-limit tables from standard tables.

Yes. Live Casino streaming runs smoothly in a mobile browser, and you can play with the dealer video and bet interface easily using a touch screen. A WiFi or 4G connection is recommended for better live stream quality. Just go to the mk77 Casino lobby, tap the Live tab, and start playing.

Dragon Tiger is a card game similar to Baccarat. You simply bet on which side — Dragon or Tiger — will be dealt the higher card, so it takes very little time to learn. There are three bet options: Dragon, Tiger, and Tie. The dealer will reveal one card per side and the result is shown immediately. It is a straightforward game for beginners.

In Baccarat, the outcome of Player or Banker bets depends on how the cards are dealt. The general knowledge is that Banker wins slightly more often, but a commission may be charged, while Player wins come with no commission. No matter how good your strategy is, the result cannot be predetermined — the cards fall as they fall. Play wisely and manage your budget.